Return Policy

At Viva Shop, we want you to be fully satisfied with every purchase. If for any reason you are not happy with your order, we offer a 30-day return policy from the date you receive your item.

Eligibility for Returns

• Items must be returned within 30 days of delivery.

• Products must be in their original condition (unused, with tags/packaging intact).

• Certain items (such as personal care products, intimate wear, or perishable goods) may not be eligible for return due to hygiene or safety reasons.

Return Shipping

• Customers are responsible for the return postage cost.

• The return shipping fee will be deducted from your refund.

• We recommend using a tracked service to ensure safe delivery back to us.

Refunds

• Refunds are processed once the returned item has been inspected and approved.

• The refund will be issued to your original payment method (please allow 5–10 business days for processing).

• Initial shipping costs (if any) are non-refundable.

Exchanges

• At this time, we do not offer direct exchanges. If you need a different size, color, or product, please place a new order.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or full refund at no extra cost.